Privacy Policy

Effective Date: 5 June 2026

1. Who We Are

Lunar Point AI is a UK-based business operating through https://lunarpointai.com. We provide AI-powered business automation services, including AI voice receptionists, workflow automation, lead capture systems, and related consulting services.

If you have any questions about this Privacy Policy or how your personal information is handled, you can send an email to: hamish@lunarpointai.com

2. Information We Collect

We only collect information that you voluntarily provide to us.

Contact Form Enquiries: When you submit an enquiry through our website, we may collect:

• Name
• Company name
• Email address
• Phone number
• Message content

Consultation Bookings: When you book a consultation through our scheduling system (Cal.com), we may collect:

• Name
• Email address
• Phone number (if provided)
• Booking details and notes

Future Client Engagements: If you become a client, we may collect additional information necessary to deliver services, communicate with you, and manage our business relationship.

Meeting Recordings and Transcripts: Where consultations, discovery calls, onboarding meetings or other business discussions are conducted via video conferencing platforms such as Google Meet, we may record and/or transcribe meetings for note-taking, training, quality assurance and service delivery purposes. Participants will be informed where recording or transcription is taking place.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries
• Arrange consultations and meetings
• Discuss our services and potential projects
• Deliver services to clients
• Maintain records of business communications
• Improve and manage our business operations
• Create meeting notes, recordings and transcripts to improve accuracy of communication, service delivery and record keeping

We do not sell, rent, or trade personal information to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process personal information on the following lawful bases:

Legitimate Interest:

• Responding to enquiries
• Managing consultations
• Communicating regarding potential business services

Contractual Necessity:

• Delivering agreed services to clients
• Managing ongoing client relationships

5. Third-Party Services

We use trusted third-party providers to operate our website and business. These may include but not limited to:

• Netlify (website hosting and contact form processing)
• Cal.com (appointment scheduling)
• Google Workspace (email and calendar services)

These providers process personal information only as necessary to provide their services on our behalf.

6. Data Retention

We keep personal information only for as long as reasonably necessary. As a general guideline:

• Enquiry information may be retained for up to 12 months after our last communication.
• Client information may be retained for up to 6 years where required for business, accounting, or legal purposes.

Information that is no longer required will be securely deleted.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Request restriction of processing
• Object to certain types of processing
• Withdraw consent where consent is the basis for processing

To exercise any of these rights, please contact: hamish@lunarpointai.com

9. Cookies and Analytics

Lunar Point AI uses Google Analytics to understand how visitors use the website and to measure website performance. Google Analytics may collect information such as pages visited, approximate location, device and browser information, referral source, and interactions with the website.

This information is used to understand website traffic, improve the website, and assess the effectiveness of our marketing activities. Google Analytics may use cookies or similar technologies to collect this information.

Google processes this information in accordance with its own privacy policies. You may be able to limit or block analytics cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the effective date will be updated accordingly.

11. Complaints

If you are unhappy with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address any concerns first, so please contact us directly before raising a complaint.